Frequently Asked Questions

Questions? Check out the answers to these frequently asked questions.

Furniture as a Service (FaaS) is new alternative to renting, leasing, or buying office furniture. Here's some answers to questions commonly asked about FaaS.

How does Furniture as a Service work? Do I own my furniture?

Swivelfly owns all the furniture under Furniture as a Service (FaaS) agreements, so you have one less risk to worry about. In the FaaS model, the furniture is licensed to your organization on a “per user” basis, making scaling up or down super simple!


How long does it take to furnish my workspace?

We get that you don’t have any time to spare. Many of our products take as little as ten business days to be up and running. Availability for delivery and installation is indicated in the description of each item.


What is the damage waiver? What does it cover?

Our damage waiver is an optional service that will cover both cosmetic and mechanical issues. If you opt for the damage waiver, you are all set! Any nicks, bumps, or otherwise are fully covered.


My dog chewed on my chair. What do I do?

Do you have a damage waiver? You’re in luck because everything is covered! If not, we’re happy to spruce up something like this, but it will cost a little extra.

However, ALL mechanical failures, no matter the reason, will be corrected at no additional charge. Contact us through your customer portal, and we will repair the damage or replace it.


My table is having problems. Do you have any troubleshooting?

Absolutely. All electronics have some nuances that take a little knowledge to run properly. Check out our user guide for information. 


What extra costs aren’t included in my service agreement?

As with setting up any space, there are some costs associated with preparing your workspace not included in the service agreement. You will need to:

  • Schedule and pay to have the furniture connected to the building power source by a qualified electrician.
  • Pay for any permits and inspections required by your local government (your electrician can provide further details on this).
  • Provide for the installation of any low-voltage cabling for data or telecommunications connections you may require.

How do I know I am getting the best deal?

We have created a comparison chart that compares product that is similar to ours in quality and have broken down the numbers to show you a comparison of your best options to rent, buy or Swivelfly. Check out our Total Cost of Ownership chart.


I don’t love what I’ve ordered. Can I exchange product?

We’ll figure something out together! Every situation varies, so please contact us through your customer portal and we will come up with a solution that works for everyone.


What if I want something custom?

We are happy to work with you to fit the furniture to your needs and style. Contact us through your customer portal and we will see what we can do.


How do I handle additions after my order is complete?

Easy as 1-2-3. Add more seat licenses to your service agreement through your customer portal on our website at any time.


What if we move?

With Swivelfly, there is no hassle. We can help you pack up and set up the new space, all under your current contract.


What if I need to end my subscription early?

We are sorry to hear that. Every situation has its own variables, but as outlined in the user agreement:

  • The furniture is removed 30 days after notice of an early termination.
  • The remaining value of the contract becomes due in full.

Contact us through your customer portal and we will help make it as seamless as possible.


What happens once my subscription is over?

You have three options:

  • Renew your subscription. Keep your existing furniture and carry on working.
  • Replace your furniture. Under a new subscription, we’ll find a new look for you.
  • End your subscription. We will come and remove the furniture as part of the original agreement.

Do you charge sales tax?

No worries for you here.  All taxes are included in our fees.  One simple price.


When do you charge my credit card?

A one-time nonrefundable fee is charged when you submit your Letter of Intent. After that, your service fees are automatically charged on a quarterly basis starting 30 days after your service agreement is signed.


What types of payments do you accept?

We accept any Visa, Mastercard, or American Express credit card as well as electronic checks.


How can I be sure your site is safe for online payments?

Nothing to worry about here! All credit card payments are processed securely through Stripe, a certified PCI Service Provider Level 1.


How does FaaS add value to my bottom line?

The Furniture as a Service (FaaS) model gets rid of high upfront expenses with low start-up costs and no down payments. Everything is included in easy and affordable quarterly payments, with a pay-per-seat subscription that allows for accurate budgeting and the elimination of complicated accounting measures like depreciation schedules.


Have More Questions?

At Swivelfly your satisfaction means everything to us.  When it comes to this topic, instead of escalating the priority of your problem through a ticketing system, we start with me, the CEO.  I will do whatever it takes to make things right from your very first engagement.  If your Swivelfly experience was not perfect, drop me a note and let me know the issue and what would improve it. – bruce@swivelfly.com.

I look forward to hearing from you.